Terms and Conditions
Last updated: November 6, 2025
1. Introduction
Welcome to Heart To Heart. These Terms and Conditions ("Terms") govern your use of our website and services, including clinic consultations, diagnostic pathology services and home sample collection (collectively, the "Services"). By accessing or using our website or booking services you agree to be bound by these Terms.
2. About Us
Heart To Heart provides clinical consultations and diagnostic laboratory services in Kathmandu and surrounding areas. Our contact details are available on the Contact page. For appointment bookings and enquiries please use the site or call the number displayed on the website.
3. Appointments, Payments and Cancellations
- Appointments may be booked online or by phone. Appointment confirmations may be sent by email or SMS.
- Some Services may require prepayment or a deposit; payment terms are shown at the time of booking. Payment processors are third-party providers — their terms also apply.
- Cancellations and rescheduling are subject to our cancellation policy. Please check the confirmation message for any fees or notice periods.
4. Patient Data, Reports and Medical Advice
Any clinical advice provided by our medical team is based on information you provide and the tests performed. Lab results are for informational and diagnostic purposes and should be discussed with the recommending clinician. We are not liable for decisions taken without consulting qualified medical personnel.
5. Home Sample Collection
Home collection is offered where available. You must provide accurate location information and ensure a safe environment for sample collection. Heart To Heart reserves the right to refuse or reschedule a collection appointment for safety or operational reasons.
6. User Responsibilities
- You must provide accurate, up-to-date information when using our Services.
- You must follow instructions provided for sample collection and clinic visits.
- Do not attempt to impersonate another person or provide false medical information.
7. Intellectual Property
All content on this website (text, graphics, logos, images, and software) is the property of Heart To Heart or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.
8. Links to Third Parties
Our website may contain links to third-party websites (for example regulatory bodies, payment gateways or information resources). We do not endorse those sites and are not responsible for their content or privacy practices.
9. Limitation of Liability
To the fullest extent permitted by law, Heart To Heart, its officers, employees and agents shall not be liable for indirect, incidental, special or consequential damages arising out of or related to your use of the Services. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence or for other liabilities which cannot be excluded under applicable law.
10. Indemnification
You agree to indemnify and hold Heart To Heart harmless from any claims, liabilities, damages, losses or expenses (including reasonable legal fees) arising out of your use of the Services or violation of these Terms.
11. Termination
We may suspend or terminate access to the Services at any time, without prior notice, for any reason including violation of these Terms or where required for safety or legal reasons.
12. Governing Law
These Terms are governed by the laws of Nepal. Any disputes arising from or related to these Terms will be subject to the exclusive jurisdiction of the courts in Nepal, unless otherwise required by mandatory local law.
13. Changes to These Terms
We may update these Terms from time to time. When we make changes we will revise the "Last updated" date above. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.
14. Contact
If you have questions about these Terms, please contact us at:
Email: [email protected]
Address: Heart To Heart Health Care and Diagnostic Centre (use contact page for full address)